Shipping policy
Shipping Policy
Everything we sell is a made-to-order commemorative piece, produced in limited batches and dispatched from our fulfilment centre. Please read the delivery timescales below before ordering — we'd rather set the right expectation than over-promise.
Order processing
Orders are processed within 1–2 working days of payment. You'll receive an email confirmation as soon as your order is placed, and a second email with tracking once it has been dispatched.
Orders placed on weekends or UK bank holidays are processed on the next working day.
Delivery timescales
| Destination | Estimated delivery | Cost |
|---|---|---|
| United Kingdom | 10–15 working days | Free |
| Ireland & Europe | 12–20 working days | Calculated at checkout |
| United States & Canada | 12–20 working days | Calculated at checkout |
| Rest of world | 14–25 working days | Calculated at checkout |
These are estimates, not guarantees. Delivery times exclude the 1–2 day processing period and can be affected by customs clearance, postal service delays, and periods of high demand.
Where your order ships from
Our products are manufactured and dispatched from our overseas fulfilment centre. This is how we're able to offer collector-quality commemorative pieces at the prices we do, and it's why delivery takes longer than a next-day high-street purchase. Every order is tracked from dispatch to your door.
Limited batches and back-ordered items
Because our pieces are produced in limited batches, a product occasionally sells beyond the current batch while the next one is in production. If that applies to your order, it will be dispatched as soon as the incoming batch arrives at our fulfilment centre — usually within 2–3 weeks of your order date.
If we expect your order to take significantly longer than the timescales above, we'll email you directly with an updated date and you'll have the option to cancel for a full refund.
Tracking your order
You'll receive a tracking link by email once your order is dispatched. Tracking information can take 3–5 working days to begin updating after dispatch — this is normal and doesn't mean your parcel hasn't moved.
If your tracking hasn't updated for more than 10 working days, please get in touch and we'll investigate with the carrier.
Customs, duties and taxes
Orders delivered within the United Kingdom have no additional charges — the price you pay at checkout is the price you pay.
For orders delivered outside the United Kingdom, your parcel may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are set by your local authorities, are outside our control, and are the responsibility of the recipient. We are not able to refund orders that are refused or returned because of unpaid customs charges.
Delivery addresses
Please double-check your delivery address at checkout. We can amend an address only if the order has not yet been dispatched — contact us as quickly as possible if you spot a mistake.
We can't take responsibility for parcels delivered to an incorrect address supplied at checkout, or for parcels left in a safe place at the carrier's or your instruction.
Missing, delayed or damaged parcels
If your order hasn't arrived within the estimated timescale, please contact us and we'll open an investigation with the carrier. We ask that you allow the full estimated delivery window to pass before reporting a parcel as missing.
If your item arrives damaged, email us within 14 days of delivery with photographs of the item and its packaging, and we'll arrange a replacement or refund.
Cancellations and returns
You can cancel an order for a full refund at any point before it is dispatched. Once dispatched, our Returns & Refunds Policy applies — as a UK consumer you have the right to cancel within 14 days of receiving your order.
Contact us
Questions about a delivery? Email us at support@trendyclubshop.com with your order number and we'll come back to you within one working day.
Last updated: 21 July 2026